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If only one video on the site is causing an issue, please contact us via the form below (and mention which video is causing trouble).Ĭlose Other Tabs and Windows: Other open websites can sometimes conflict with video playback or overtax your device's memory.Ĭheck your Browser version: Our site works optimally on the latest version of Chrome for Android and Safari for iOS. Troubleshooting Streaming Video On your Mobile Device: Try Another Video: Try viewing another episode on the site to see if you encounter the same problem. If none of these steps helped, and your internet connection is fine, please contact us via the form below! Give as much detail about the error you see and the steps you've tried as you can, including what browsers and operating system you use. If your connection speed is still lower than it should be, contact your ISP.
Turn on your computer and wait for it to reconnect, then test your connection again. Then do the same for your router if you have one. Plug in your modem and wait about a minute until all indicator lights are on. Unplug your router if it's a separate device. If those aren't an issue, try resetting your home network: If it clocks lower than it should, make sure no one else on your network is downloading large files or streaming video, that you haven't exceeded any data quotas set by your ISP, and that you have a strong connection if on wifi. There is a rare issue with hardware acceleration in Chrome that can interfere with video - if Chrome is updated but video still fails to play, try watching in Firefox or another browser.Ĭheck Your Internet Connection: Measure your current data speed at and insure your current download speed matches what your ISP promises to provide. Refresh Your Browser Window: This will reset the player, in case a temporary error occurred.Ĭlose Other Tabs and Windows: Other open websites can sometimes conflict with video playback or overtax your computer's memory.Ĭheck your Browser version: Our site works optimally on the latest version of Chrome, Firefox, Safari, or Internet Explorer. If only one video on the site is causing an issue, please contact us via the form below (and mention which video is causing trouble). Troubleshooting Streaming Video On your Computer: Try Another Video: Try viewing another episode on the site to see if you encounter the same problem.